Things to Know

General Questions


How do I activate my Insight Visa® Prepaid Card?

Call 1.888.572.8472 to activate your Insight Card and set your PIN.

Where can I use my Insight Card?

Your Insight Card can be used where Visa Debit cards are accepted to make purchases in-store, online, or by phone. Use your Card to withdraw cash and check your balance at any ATM worldwide displaying the Visa®, Plus® or Maestro® logo.
Learn more about using your money

How much money can I load on my Card?

The maximum amount of cash loads is $5,000 per day. Ingo Money check load maximum per day is $2,500. Direct Deposit maximum daily load limit is $9,500. The balance on your card should not exceed $9,500 at any time. 
Learn more about adding money to your card

Can I withdraw cash from ATMs with my Insight Card?

Yes, your Insight Card may be used at ATMs or at Point of Sale terminals with a PIN pad that accept Visa® Debit, Plus® or Maestro® using the PIN you selected in connection with your Card.
Learn more about using your money
ATM owner fees may apply.

How do I add funds to my Card?

Add money to your Insight Card by having your paycheck or Federal benefits deposited to your Card automatically each payday. There is no charge for having Direct deposits to your Card. The most secure and convenient way to add funds to your Insight Card is through direct deposit. You can also add funds to your Insight Card by visiting an Insight Card partner location or with GreenDot Reload@the Register® or Visa Readylink® load at major retailers nationwide.

You can also load checks to your Card simply by snapping a picture with your smartphone. You can sign up to load checks to your Card with the Ingo Money app.

Learn more about adding money to your card

What’s the best way to get balance and transaction information?

Sign up for Insight Alerts to receive text and e-mail messages in real-time of your account activity. No guessing or wondering about your balance. You can also view your balance and transaction history online 24 hours a day, 7 days a week by logging into your account at or by downloading the Insight Card Mobile℠ app.
Standard message and data rates may apply.

How do I use my Insight Card to pay bills?

Insight Online Bill Pay is a fast, easy, and secure way to make payments online. Use it at no charge to pay your rent, utilities, and other monthly bills.

  • Pay virtually anyone online
  • Schedule single, recurring, or future-dated payments
  • Make changes to scheduled payments before they are sent
  • Track your payment status and history

Learn more about using your card

What happens to my direct deposit if I change jobs?

If you change jobs, the deposits from your previous job to your Insight Card will stop after your last paycheck. To start direct deposit with your new employer, provide them with a direct deposit form that you can find by logging into your account at Once your employer processes the form, your paychecks from your new job will be directly deposited to your Card.

Can I use my Insight Card for hotel stays and dining out?

It depends on the merchant. However, when you use your Insight Card at hotels and restaurants, or at other service-oriented merchants, it’s called an “open-ended” transaction. That means the total amount due is unknown. The merchant has the right to estimate the final transaction amount. If this occurs, and the total amount authorized by the merchant exceeds the amount available on your Card, the transaction will be declined. The merchant also has the right to hold funds on your Card. In order to avoid these types of holds, we recommend you call hotels first to inquire about their prepaid card policy.

You may use your Insight Card for final payment of a rental car bill, but a credit card may be necessary to reserve a rental car.

Is my Insight Card safe to use on the Internet?

Yes, the purchases you make online using your Insight Card are as safe as any other Visa Prepaid Card.

What should I do if my Card is lost or stolen?

If you believe that your Insight Card has been lost or stolen, call us immediately at 1.888.572.8472. You will have the option of obtaining a replacement card and your available balance will be transferred. Also, if you believe that an unauthorized transaction has occurred, notify us immediately.

How do I protect myself and my card?

Please select the link below for helpful tips on how to protect you and your Insight card.
Find tips on how to stay safe

What do I need to know about Identity Theft?

  • Beware of scams
  • Check your credit report
  • Secure your mail
  • Practice safe internet use

Read more tips on how to protect yourself

How do I contact Insight?

Call Insight Customer Service 1.888.572.8472.

Write to us at:
Attn: Customer Service
PO Box 190245
Birmingham, AL 35219

How do I dispute a transaction on my Insight Card?

Please Call 1-888-535-2471 to file your dispute. Once you have filed your dispute, you may be request to have dispute forms mailed or faxed to you. You may also download the forms by clicking the link below.

Dispute Forms

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Insight Visa® Prepaid Debit Cards are issued by Republic Bank of Chicago, Member FDIC, pursuant to a license from Visa U.S.A. Inc .

The USA Patriot Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. You will be asked to provide your name, a valid physical U.S. street address, a telephone number, a date of birth, and other information that will allow us to identify you. You may also be asked to provide documentation as proof of identification.